Infrastructure & Security, Assistant Manager

Job Info:

Title: Assistant Manager, Infrastructure & Security

Type of Position: Full Time.

Reporting Line: IT Manager.  

Department: IT.

Job Role:

To manage the technical support of installation of hardware, software, and network for central and remote locations, ensuring users’ efficient access to network and allowed applications while implementing the TMGT IT security policy.

Accountabilities: 

• Supervising all technical support installation of the hardware, system software, and network for central and remote locations.
• Providing recommendations and assistance to IT Manager concerning hardware, system software and network design or changes to enhance their performance and utilization of IT resources.
• Analyze and lead the technical (infrastructure related) trouble / issue shooting.
• Managing the communication between branches and Head Office on daily basis and ensuring that all branches are connected and security rules are adhered to in all locations at the same time.
• Maintaining system software and installing all required releases and patches to enhance performance to users. 
• Maintaining and monitoring network software on daily basis to ensure all users can access all allowed applications and data in all locations. 
• Assisting in solving all technical problems for users according to the assignment of IT Manager.
• Notifying IT Manager of system and network failures and taking appropriate actions to address such failures.
• Overseeing and reviewing, as needed, user profile customization, creation, editing and deletion of users according to business needs & managers' recommendations.
• Supervising safety of data and applications of TMGT by using antivirus or other available methods and monitoring daily backup procedures.
• Designing all systems, security and networks in Head Office and Branches.
• Managing the connections of the VPN, APN and SAP.
• Managing New Projects related to the network and Systems.
• Managing the Voice and VoIP system.
• Coaching new System and Network & system Administrators. 
• Performing any other jobs assigned by direct manager.

Network:

Dealing with internal customer: 

• Heads of Departments
• All TMGT staff.

Dealing with external customer:

• IT vendors 
• IT service providers.

Qualifications:

The requirements listed below are the knowledge, skills and abilities required to hold and perform this position:

• University degree preferably Computer science.
• 7-10 years of experience 
• Strong knowledge in IT security.
• Good knowledge of the traditional threats & countermeasures to the latest ones and experience of both security rule / policy definition and leading the implementation.
• Excellent knowledge of VMware virtualization technologies (vSphere, vCenter vSAN, etc.)
•  hands on experience in Windows servers, "Active-Directory, IIS,Group policies management.DNS.File servers and DFS.Certificate authority.
• Manage Citrix Product (NetScaler VPX, XenApp, and storefront)
• Managing Storage systems “EMC Unity, Data Domain, and NAS Storage.
• Administering Backup recovery and replication (Veeam Backup).
• Experience in Patch Management.
• Experience Cloud computing (AWS, Azure)
• Experience to plan DR (Disaster Recovery) project and to lead & complete the implementationbased on the company wide BCP (Business Continuity Plan).
• Capability to design company wide entire system architecture (both current diagram & future blue print)
• Enough experience to negotiate with & control HW/SW vendors. Excellent leadership skills.
• Excellent communications skills with a high customer service orientation.
• Excellent interpersonal and team building skills.
• Excellent problem solving abilities.
• Highly motivated with an ability to handle work pressure and to meet tight deadlines.
• Good coaching skills.
• Keen on self and employee development.
• Excellent written & spoken English and Arabic.