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Call Center Quality Specialist

TEMPO - New Cairo, CairoPosted 17 days ago
48Applicants for1 open position
  • 15Viewed
  • 6In Consideration
  • 2Not Selected
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Job Details

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Job Description

  • Develop a deep understanding and expertise in Tempo to effectively support the daily activity of the Quality Assurance team.
  • Review 15+ customer support interactions daily (via chat, email, and phone) and help to identify common customer issues, improve the customer experience, and help standardize communication. 
  • Help mentor and coach team members to be successful Tempo representatives. 
  • Work cross-functionally at points to secure knowledge needed for documentation development and synthesize that information into the appropriate resources.
  • Cover flexible hours; this position includes some on-call work, including nights and weekends.

Job Requirements

  • Bachelor's degree from a 4 year University.
  • 2+ years of experience in a Quality Assurance/Customer Support/Operations role preferred.
  • Passionate about technology and fitness.
  • Strong written and verbal English communication skills with the ability to comfortably interact with cross functional teams.
  • Experience with content creation, change management, and process documentation. 
  • Capable of giving and receiving feedback in an honest and respectful way.
  • Natural problem solver with strong analytical and critical thinking skills.

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