Sales Quality Specialist
EL KHETA -
San Stefano, Alexandria
Job Details
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Job Description
- Monitor and assess sales calls and interactions to ensure compliance with quality standards
- Analyze performance data and prepare regular quality evaluation reports
- Provide constructive feedback and coaching to sales representatives
- Collaborate with sales managers to improve team efficiency and customer satisfaction
- Identify training needs and contribute to the development of training materials
- Prepare detailed, well-structured written reports on evaluation results, trends, and recommendations for continuous improvement
- Recommend process improvements to enhance overall sales performance
# Work Conditions:
- Working Hours: 8 hours/day (12:00 PM – 08:00 PM)
- Work Days: 6 days/week (1 day off)
- Work Type: 100% Office-Based
Job Requirements
- Minimum 2 years of work experience in the sales field
- Strong attention to detail and analytical skills
- Excellent communication and coaching abilities
- Ability to work independently and as part of a team
- Strong understanding of sales principles and customer service practices
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