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Customer Care Agent

El Nahar for Medical Sol... - Cairo, Egypt

Customer Care Agent

El Nahar for Medical Solutions - Cairo, EgyptPosted 28 days ago
37Applicants for3 open positions
  • 33Viewed
  • 11In Consideration
  • 22Not Selected

Job Details

Experience Needed:
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Job Description

  • Following all customer care department work instructions.
  • Performing fitting of hearing aids to customers.
  • Filling in application forms for the customers.
  • Informing recommendations/orientation about hearing aids
  • Dealing with/helping to solve any customer complaints professionally.
  • Selling & promoting the company products and giving detailed information about them.
  • Performing all necessary transactions on customer care applications.
  • Communicating with technical team on customer's maintained & newly devices.
  • Preparing daily, weekly, monthly and annual reports for all work perspectives.
  • Following up with customers and having feedback about the company services and products regularly.
  • Working on achieving the company selling targets.
  • Attending all customer care meetings & trainings scheduled by the company.
  • Meeting Customer Care department’s objectives and KPIs.

Job Requirements

  • Good Command of English.
  • Good computer skills.
  • Excellent time management and organizing
  • Excellent verbal \ written communication skills.
  • Good problem handling skills
  • Excellent customer focus skills
  • Good multi-tasking skills

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