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Technical Support Specialist

Engosoft
Nasr City, Cairo
Posted 2 months ago
37Applicants for1 open position
  • 25Viewed
  • 2In Consideration
  • 13Not Selected
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Job Details

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Job Description

  • Follow up and respond to customers on all technical matters related to operating and installing programs.
  • Follow up and respond to all emails related to technical matters and adding courses for clients.
  • Follow up and respond to clients regarding videos and recorded lectures.
  • Dealing with the necessary equipment before, during and during lectures via ZOOM.
  • Follow up with lecturers and ensure that the courses operate normally technically.
  • Sending scientific material for training courses via the Telegram application
  • Editing and preparing recorded videos of training courses in order to be published on the platform in the best possible way.
  • Respond to all center members regarding technical inquiries for training courses.
  • Supporting training platform clients and interactive lecture clients.
  • Dealing with the preparation of various periodic reports, whether daily, weekly, or monthly.
  • Performing all tasks required of the direct manager.

Job Requirements

  • Graduates
  • Full Time
  • Flexibility with working hours as required by work needs.
  • Skills in organizing time, effective communication, and working within a team.
  • The ability to work under pressure, work on more than one task, and learn quickly.
  • Proficiency in English, level B1
  • Computer proficiency and the ability to deal with the Microsoft Office package in a professional manner.
  • At least two years of previous experience in the field of Web Chat within reputable companies or dealing with customers via text conversations.
  • At least two years of previous experience in the field of technical support within a reputable company and dealing with the technical needs of customers.

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