Job Details
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Job Description
- Respond to customer queries in a timely and accurate way, via phone.
- Monitor customer complaints and reach out to provide assistance
- Follow up with customers to ensure their issues are solved
Job Requirements
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases