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Accountant Technical Support - D...

Izam, inc.
Smart Village, Giza

Accountant Technical Support - Daftra

Smart Village, GizaPosted 11 days ago
43Applicants for3 open positions
  • 34Viewed
  • 3In Consideration
  • 0Not Selected

Job Details

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Job Description

Work as "Accountant Support for our software", and give our customers sufficient support to use our cloud ERP software (Daftra), efficiently.

Responsibilities include, but are not limited to:

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
  • Guide the customer to the best practice of using our software to fit their business needs and requirements.
  • Answer our customer's questions via our call center and resolve their issues via phone, email, or chat.
  • Handling complaints.
  • Hold online meetings with the clients to demonstrate/explain the product's technicalities or to solve critical problems.
  • Testing the system and reporting if there are any bugs.

Working Conditions:

  • 5 working days, 8 working hours.
  • Rotational shifts (24/7) on a monthly basis.
  • Rotational days off on a monthly basis.

Job Requirements

  • Bachelor’s Degree in Accounting.
  • Must be flexible with the rotational shifts concept. 
  • 2+ years of experience as an accountant or in accounting is a must 
  • Excellent in using Excel and Accounting programs is a must
  • Fluent English speaker (B2) is preferred
  • Excellent communication skills (verbal & written).
  • Excellent customer handling skills.

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