Users Support: 

• Responding to around 300 users in 4 sites to quickly get to the root of their problems.
• Talking customers through a series of actions to resolve a problem.
• Providing support in the form of procedural documentation.

IT Infrastructure

• Repairing and replacing All Site equipment’s (Servers- Computers – Access Points- IP Telephony - CCTV Cameras- Printers) as necessary.
• Identifying hardware and software solutions.
• Supporting the roll-out of new applications.
• Testing and evaluating new technologies.

Cybersecurity

• Manage responses to security incidents. 
• Contributes to the execution of the cyber defense plan.
• Help the security officer in applying the group’s security rules