Requirements:

• Managing key client relationships and ensuring their continuous satisfaction.

• Design technical proposals for the key clients making sure they meet their needs.

• Review and edit existing learning material and ensure it meets the current needs.

• Assign and Delegate tasks, duties, and responsibilities to the L&D coordinators.

• Coach, monitor, and evaluate the L&D coordinators.

• Develop reporting and evaluation templates for the assessment of training facilitators and training programs.

• Evaluate the effectiveness of training programs through assessments, feedback, and metrics to measure knowledge transfer and performance improvement.

• Contribute to setting department priorities and strategy with the support of the department manager.

• Contribute to managing and tracking program plans and budgets and make sure it’s aligned with the agreed-on goals and available resources.

• Stay up-to-date with industry trends and advancements in learning and development to continuously enhance training programs.