Job Details
Skills And Tools:
Job Description
1. Training & Development:
Design, develop, and implement training programs for new hires and existing employees to improve job performance.
Conduct training sessions and workshops, both in-person and online, on various processes, systems, and compliance standards.
Monitor training effectiveness and modify programs as necessary to meet team and business needs.
Create training materials and resources that are engaging, accessible, and easy to understand.
2. Quality Assurance:
Develop and maintain quality standards for customer service, operations, and technical performance.
Conduct regular audits and assessments of employee performance to ensure adherence to quality standards.
Provide feedback and coaching to employees to improve performance and maintain quality benchmarks.
Generate reports on quality metrics and suggest improvements to meet or exceed goals.
3. Performance Monitoring & Reporting:
Analyze employee performance data and provide actionable insights to improve quality and productivity.
Monitor trends and identify any recurring issues or knowledge gaps that may affect performance.
Prepare regular reports on training effectiveness, performance metrics, and compliance adherence.
4. Continuous Improvement:
Work with leadership to identify areas of improvement and recommend new training initiatives or changes to existing processes.
Collaborate with cross-functional teams to implement process improvements based on feedback and quality audits.
Stay current with industry best practices and new training methodologies to ensure the company's programs are up-to-date.
5. Compliance & Policy Adherence:
Ensure training materials and processes comply with regulatory and company policies.
Ensure that employees are trained on compliance standards and procedures, reducing the risk of errors or violations.
Job Requirements
- English level : C1
- Experience in designing and delivering training programs for employees at all levels
- Experience in conducting audits, identifying gaps, and implementing corrective actions.
Technical Skills:
- Strong knowledge of quality standards
- Advanced skills in Microsoft Office Suite (Excel, PowerPoint, Word) for reporting and training material creation.
- Ability to analyze data and generate quality performance reports.
- Familiarity with Learning Management Systems (LMS) for training delivery and tracking.
Soft Skills:
- Excellent communication and presentation skills for delivering training sessions.
- Strong analytical and problem-solving skills to identify quality issues and recommend solutions.
- High attention to detail and a commitment to maintaining quality standards.
- Ability to work collaboratively with cross-functional teams.
- Strong organizational and time management skills to handle multiple projects simultaneously.
Key Responsibilities (to tailor requirements):
- Develop and implement quality assurance policies and procedures to ensure compliance with industry standards.
- Conduct regular quality audits and inspections to identify areas for improvement.
- Design and deliver training programs to enhance employee skills and knowledge.
- Monitor and evaluate the effectiveness of training programs and make necessary adjustments.
- Collaborate with department heads to identify training needs and quality improvement opportunities.
- Prepare and present quality performance reports to senior management.
- Stay updated on industry trends and best practices in quality management and training.
Personal Attributes:
- Proactive and self-motivated with a passion for continuous improvement.
- Strong leadership and mentoring abilities to guide employees.
- Adaptable to changing business needs and environments.
- High level of integrity and commitment to ethical standards.
