About InstaShop

InstaShop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt. Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, InstaShop has been setting the standard for excellence and convenience in the region.

With a dynamic and motivated team fueled by passion and innovation, every day at InstaShop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey. ????

About the role

As a Training and Development Specialist you will be responsible for conducting training for new/existing shops on the relevant processes, protocols and SOPs. Additionally, you will play a key role in improving the partners’ performance through creative learning techniques, interactions, and methodologies. You will be in constant synchronization with the Operations department and the Hardware department to identify training needs, execute his/her training plan and administer training sessions with utmost priority.

Day-to-Day Responsibilities

• Identifying and assessing the training needs of the shops and preparing monthly or weekly training schedules
• Training shops on company policies, operating procedures, and customer service protocols prioritizing the areas that require improvement
• Tracking improvement and progress expected after the training and reporting key findings and suggestions to the operations team
• Maintaining the database of all trained shops employees
• Devising and exploring alternative solutions for training challenges faced in shops, ensuring daily KPIs are met
• Identifying progressive tools and technology enablers to improve operating procedures ensuring that all technical solutions in the shop, such as tablets and desktops, work properly
• Maintaining constant communication with shop management to ensure shop performance is reported in a timely manner
• Displaying proactivity in keeping up to date with the latest procedural updates and fixes

What you will bring

• Excellent presentation and public speaking skills
• Superb clarity in communication
• Excellent organizational skills
• Strong problem-solving and plan execution skills
• Commercial and technology awareness