Customer Service- Back office
Maadi, Cairo
Customer Service- Back office
Maadi, CairoPosted 29 minutes ago1 open position
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Job Description
- Handle and resolve user inquiries and issues received through various back-office channels in a timely and professional manner.
- Process and verify user account information, ensuring accuracy and compliance with company policies.
- Document and track all user interactions and resolutions in the internal CRM system.
- Identify trends in user feedback and report recurring issues to management for process improvement.
- Support the implementation of new back-office procedures and workflows.
- Generate regular reports on back-office activities and user satisfaction metrics.
Job Requirements
- Minimum of 1 year of experience in a back office or customer service role.
- Excellent English written and verbal communication skills.
- Strong attention to detail and organizational abilities.
- Ability to handle sensitive information with confidentiality and professionalism.
- Demonstrated problem-solving and analytical skills.
- Ability to work effectively in a fast-paced, office-based environment.
- Strong teamwork and collaboration skills.
