The CRM and Complaints Specialist should handle customer complaints / inquiries swiftly and do the necessary coordination with various business units to attend to customer needs quickly to keep good level of customer satisfaction.

• Acknowledge customer’s complaints immediately.
• Investigate and coordinate with different business units for needed action.
• Keep proper documentations for all complaints.
• Specify root causes of complaints upon investigation results.
• Perform necessary follow ups.
• Provide daily report of new cases & pending cases updates.