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Customer Service Agent

Smart Village, Giza
Posted 2 months ago
76Applicants for10 open positions
  • 57Viewed
  • 12In Consideration
  • 46Not Selected
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Job Details

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Job Description

A Company based in Smart Village, 6th of October is currently expanding its customer service coordination center and looking to hire young, dynamic, individuals who can

Job Description

  • Coordinate services for customers who have encountered travel emergencies (ex: assist with replacements of travel documents like passports, lost luggage etc.)
  • Coordinate concierge services in accordance with customer's service benefit, booking arrangements as requested.
  • Initiate cases for customers experiencing emergencies while traveling away from home.
  • Collaborate with and assist supporting all parties to ensure the customer receives the highest level of service during a time of need.
  • Manage incoming emails to the Assistance Department following a defined procedure.
  • Provide backup support to the case management process as required to meet overall demand.
  • Escalate customer concerns/issues to Sr. Assistance Coordinator and/or Team Leader for resolution if all other means of satisfying the customer have been exhausted.
  • Provide language support for International travelers both written and oral (requires fluency in a second language.)
  • May perform other duties as assigned.

Job Requirements

  • Excellent command of English, Arabic and a third language.
  • Completed Bachelors degree
  • Fluency in English is a MUST.
  • Good working knowledge of Windows.
  • Problem solving, multi-tasking, time management and organizational skills.
  • Professional verbal and written communication skills.
  • Professional and outgoing demeanor.
  • Willingness to work flexible hours
  • Excellent problem-solving skills.
  • Night Shift is a Must.

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