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Job Description
- Establish and nurture strong relationships with clients, demonstrating genuine interest in their well-being and goals.
- Act as the primary point of contact for clients, addressing inquiries, requests, and concerns with professionalism and care.
- Initiate proactive engagement with clients through various communication channels, including phone calls, emails, and messages.
- Follow up on clients after received services.
- Provide comprehensive information about the medical hub's services, wellness programs, and benefits.
- Deliver information in a clear, concise, and engaging manner, ensuring clients are well-informed.
- Maintain a deep understanding of SELF’s products and services to effectively recommend relevant options to customers.
- Meet or exceed set sales target.
- Ensure that upselling and cross-selling practices comply with legal and ethical standards.
- Maintain accurate and up-to-date client records in the hub’s systems, ensuring data integrity and confidentiality.
- Address client concerns and feedback in a timely and empathetic manner, striving to achieve satisfactory resolutions.
- Organize appointment schedules for assigned clients, ensuring optimal availability and minimal wait times.
- Confirm appointments with clients, providing necessary details and instructions.
Job Requirements
- Prior experience in client relations, customer service, or hospitality roles, especially in a luxury or high-end setting.
- Demonstrated ability to manage and maintain relationships with high-value clients.
- Bachelor’s degree or equivalent is required.
- Additional training or certifications in customer service, client relations, or hospitality are beneficial.
- Proficiency in spoken and written Arabic & English is essential.
- Proficiency in using client relationship management (CRM) software to manage client interactions and preferences.
