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Data Analyst

Carina Wear
New Cairo, Cairo
Carina Wear logo

Data Analyst

New Cairo, CairoPosted 3 hours ago
67Applicants for1 open position
  • 8Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Collect, clean, and analyze large datasets from various sources (CRM systems, customer surveys, support tickets, etc.).
  • Design and maintain dashboards and visual reports using Power BI or Tableau to communicate customer insights effectively.
  • Use SQL to query and manipulate data for reporting and decision-making purposes.
  • Provide actionable insights and data-driven recommendations to enhance the customer journey and overall satisfaction.
  • Work closely with cross-functional teams (Marketing, Sales, Product, etc.) to align insights with strategic initiatives.
  • Monitor KPIs related to customer satisfaction (NPS, CSAT, CES, etc.) and generate regular performance reports.
  • Support the development and evaluation of customer surveys and feedback tools.
  • Ensure data accuracy and integrity in all analytics projects.
  • Stay updated on industry trends and best practices in customer experience analytics.

Job Requirements

  • Bachelor’s degree in computer science or a related field.
  • Minimum 1 year of experience in data analysis, preferably in a customer-focused environment.
  • Advanced proficiency in Microsoft Excel and data visualization tools (Power BI, Tableau, or similar).
  • Strong command of SQL and data manipulation techniques.
  • Excellent analytical, critical thinking, and problem-solving skills.
  • Ability to communicate complex findings in a clear and actionable manner.
  • High attention to detail and strong organizational skills.
  • Experience with survey-based analytics and customer feedback tools is a strong plus.

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