Data Analyst
New Cairo, Cairo
Data Analyst
New Cairo, CairoPosted 20 days ago559Applicants for1 open position
- 90Viewed
- 11In Consideration
- 51Not Selected
Job Details
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Job Description
- Collect, clean, and analyze large datasets from various sources (CRM systems, customer surveys, support tickets, etc.).
- Design and maintain dashboards and visual reports using Power BI or Tableau to communicate customer insights effectively.
- Use SQL to query and manipulate data for reporting and decision-making purposes.
- Provide actionable insights and data-driven recommendations to enhance the customer journey and overall satisfaction.
- Work closely with cross-functional teams (Marketing, Sales, Product, etc.) to align insights with strategic initiatives.
- Monitor KPIs related to customer satisfaction (NPS, CSAT, CES, etc.) and generate regular performance reports.
- Support the development and evaluation of customer surveys and feedback tools.
- Ensure data accuracy and integrity in all analytics projects.
- Stay updated on industry trends and best practices in customer experience analytics.
Job Requirements
- Bachelor’s degree in computer science or a related field.
- Minimum 1 year of experience in data analysis, preferably in a customer-focused environment.
- Advanced proficiency in Microsoft Excel and data visualization tools (Power BI, Tableau, or similar).
- Strong command of SQL and data manipulation techniques.
- Excellent analytical, critical thinking, and problem-solving skills.
- Ability to communicate complex findings in a clear and actionable manner.
- High attention to detail and strong organizational skills.
- Experience with survey-based analytics and customer feedback tools is a strong plus.
