Facilities Manager (Hard and Soft Services Management)

Key Accountabilities

Technical:

• Manage FM Services at different locations
• Responsible for FM standards and delivery through KPI's/SLA's.
• Coordinate client performance reviews against output on monthly basis.
• Provide professional advice to the client on FM matters associated with the site/s.
• Accountable for the financial performance of the site/s service delivery.
• Responsible for adherence to business controls and CBRE processes and procedures.
• Responsible for initiating value add initiatives at one or more sites.
• Ensure essential site systems and equipment is maintained.
• Ensure  cost-effective maintenance program for all buildings, plant, systems and equipment in place
• Ensure projects are managed within the portfolio and delivered on time and within budget.
• Support of pull through/cross-account opportunities.
• Own and manage the BCP and ensure it is known to all staff.
• Manage suppliers who support the site/s.
• Manage all emergency procedures for the site/s.
• Manage all accident reporting at site/s.
• Develop and manage pass-through opportunities to realize savings.
• Ensure that all Health & Safety and Environmental requirements are in place at site/s within remit.

Financial:

• Manage all financial costs and controls for the site/s.
• Ensure the timely delivery of all monthly financial reports.
• Oversee and have a sound knowledge of cost controls and daily financial planning.
• Ensure opportunities for additional works are realized.
• Responsible for the effective implementation of Business Plans applicable to the site.

Customer Service

• Improve customer service experience, create engaged customer and facilitate growth.
• Take ownership of customers issues and follow problems through to resolution.
   

People Management:

• Manage and develop the site/s team/s through effective induction, training and development and annual appraisals.
• Manage and support the team to deliver their objectives.
   

HSE:

• Oversee all Health, Safety and Environmental requirements that are defined on work instructions or communicated in training are maintained.
• Follow up on required emergency prevention and operational controls.
• Report all accidents, occupational illnesses and emergencies.

Quality:

• Apply, execute and maintain function related to quality issues.