Senior Application Support Engineer

Full Time

GET Group- Egypt -
Heliopolis, CairoPosted 2 years ago

85Applicants for2 open positions

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Job Details

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Job Description

This vacant:

-Hybrid Attendance ( 3 Days from the office - 2 Days from Home) from the office either the Maadi office or Sheraton office.
-Flexible Working Hours.

Main Responsibility:

Responsible for implementation of the SW Architect.
Responsible for the software installation process for clients as per GET standards.
Conduct training sessions for clients on newly installed Software products.
Provide technical client support and issue resolution remotely (via email, phone and other electronic medium) or onsite.
Conduct live demos to introduce Software products to clients.
Provide guidance to team members on customer problems.
Solve complex maintenance problems using software diagnostic.
Diagnose, Research, troubleshoot and identify solutions to software issues
Installing customized software systems and all necessary components.

Job Requirements

Essential Technical :

Hands-on experience with Windows/Linux
Good experience on K8 or OpenShift.
Scripting and automation oriented with hands-on.
IIS knowledge and other containers.
Deep experience with MS-SQL. (Additional DB knowledge is a plus)
Familiar with experience on at least one of [RabbitMQ, KAFKA, ELK and Redis]
Solid experience in SQL schema design and Database Knowledge.
Database and SQL (Oracle and MSSQL), application server’s management and configuration, application deployment
Understanding of Active Directory, Windows GPO, WINS, DNS, DHCP, and TCP/IP and commands.

Good to have

Cloud experience and certificates.
DevOps Pipeline (Jenkins or Azure)

Required Skills

Experience in an application Application support role, technical consultancy, or technical support
Proven track record of contributing within the whole support lifecycle
Able to work in a fast-paced pressurized environment