Job Details
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Job Description
- Developing a solid and trusting relationship between major key clients and the company
- Ensure that the client is satisfied unless there’s an unethical action like harassment form the client.
- Resolving key client issues and complaints
- Developing a complete understanding of key account needs
- Anticipating key account changes and improvements
- Managing communications between key clients and internal teams
- Strategic planning to improve client results
- Negotiating contracts with the client and establishing a timeline of performance
- Establishing and overseeing internal budgets with the company and external budgets with the client
- Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
- Collaborating with the business development team to maximize profit by up-selling or cross-selling
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, CEO, and possible use in future case studies or company training
- Meeting all client needs and deliverables according to proposed timelines
Job Requirements
- Experience is 5+ including 2 years of experience as an account manager.
