Job Details
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Job Description
Job Description - Information
The primary role of the Network Engineer is to be responsible for the support, implementation, troubleshooting, issue resolution, configuration and maintenance of the existing and future corporate network infrastructure. Focus will be on actively and responsibly carrying out project-related activities that are assigned via ticketing system or via a project scope of work. Ensure that all network devices and their applications/services are secure via hardening and continuous patching. Ensure that all network devices are functioning properly by continuous monitoring of recourses and to properly document network infrastructure
Job Requirements
Key Responsibilities
- Ensure that all network devices are hardened.
- Ensure that all network devices are up to date and patched
- Ensure that all network devices are functioning properly
- Ensure that all network devices are properly documented
- Ensure that all network logs are analysed for potential risks
- Ensure that all network devices are properly decommissioned
- Ensure that access to all network devices is proper
- Ensure that all licensing on network devices is proper
- To be available in Shifts rotated on 24/7 basis with 2 day week off
- Be positive and proactive and have a desire for applying continuous improvement processes
- Adhere to Teleperformance Rules & Regulations on personal & performance data Confidentiality & Security.
- Adhere to Internal and External TP Standards
- Attend recurrent trainings published by the Client/Company on a regular basis.
- Work with other teams within IT and Production to troubleshoot and resolve issues
Knowledge – Qualifications:
- English C1 or above CEFR proficiency level
- College diploma or equivalent in IT related field
- Cisco network management certificates CCNA (mandatory) CCNP is preferable
- Fortinet certifications mandatory
Experience:
- Minimum 3 to 6 years experience in network/firewall administration
Minimum Skills
- Cisco Firewalls (ASA, NGFW)
- Fortinet Firewalls
- Cisco Routers (ISR, ASR)
- Cisco Switches (Catalyst, Nexus)
- Cisco Wireless Controllers (WLC)
- Cisco Identity Service Engines (ISE)
- Cisco Meraki
- Familiarity/Experience with:
- VRFs
- OTV
- EIGRP
- BGP
- OSPF
- VSS and VPC
- HSRP
- 802.1x
- VLANs
- VPNs
Interpersonal
- Effective written/verbal communication skills
- Solution centric mindset
- Customer centric approach
- Customer/Technical service skills when working with clients
Problem Solving Skills
- Multitasking
- Troubleshooting
- Analytical skills
- Problem-Solving & Critical Thinking
- Project organization
- Ability to work in a fast paced environment
- Perform under pressure
Process Specific Knowledge
- Technical writing in English
- Technical diagram creation