Job Details
Skills And Tools:
Job Description
Account manager responsibilities include developing the ecommerce platform, connecting with key business executives and partners. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our products according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients.
Requires a bachelor's degree in area of specialty and at least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected.
Responsibilities:
- Be the primary focal point of contact on our ecommerce platform
- Help customers through email, phone, and chat to make sure their needs are met or exceeded
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors (Souq and Noon)
- Ensure the timely and successful delivery of our products according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Monitor and analyze customer's usage of our product
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
- Liaise between the customer and internal teams
Job Requirements
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation, and presentation skills
- Excellent verbal and written communications skills
- Bachelor's Degree in the appropriate field of study or equivalent work experience
- 5+ years of marketing experience with agency background desirable
- Deep digital understanding
- Self-motivated and able to thrive in a results-driven environment
- Natural relationship builder with integrity, reliability, and maturity
- Ability to prioritize among competing tasks
- Critical thinking and problem-solving skills
- Understanding of website development, marketing, measurement and analytics, content management, digital marketing, and internet technology
- Excellent time and project management skills. You're always looking to improve inefficient processes
- Keen attention to detail and adherence to deadlines
- Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software
Account Manager top skills & proficiencies:
- Teamwork
- Planning
- Build Relationships
- Amazing follow up
- People Skills
- Initiative
- Customer Focus
- Emphasize Excellence
- Manage Multiple Projects
- Attention to Detail
