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Associate TechOps & Support Engi...

Sumerge - Maadi, Cairo

Associate TechOps & Support Engineer

Sumerge - Maadi, CairoPosted 1 month ago
51Applicants for2 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Provide support to clients related to technical and operational aspects of products, including troubleshooting, ticketing system updates, support case acknowledgments, provisioning activities, etc…
  • Offer alternative solutions where appropriate with the objective of retaining clients’ business
  • Identify and escalate priority issues per client specifications; redirect problems to appropriate resource
  • Provide necessary information, observations, logs and all required support to respective resources to diagnose a reported or an escalated case
  • Provide guidance to clients in the use of products.
  • Improve products performance by identifying problems; recommending changes.
  • Monitor and ensure compliance with service level agreements.
  • Prioritize and resolve open cases
  • Improve client references by writing and maintaining documentation.
  • Participate in the development of client training programs by identifying learning issues

Job Requirements

  • 0-2 years exp. in Software Support
  • Database Administration
  • Windows/ Linux Administration is a must
  • Knowledge of Java/JEE Application Servers is a plus

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JobsIT/Software DevelopmentAssociate TechOps & Support Engineer