Customer Service Representative (Banking) (UAE Visa Sponsored)

Job Title:

Phone Banking Representative - Contact Center

Job Purpose:

To delight internal and external customers over the telephone & chat in line with established standards via this distribution channel.

Main Responsibilities & Accountabilities:

·        Interact with customers over the phone to understand their banking needs.

·        Provide personalized service by thoroughly and efficiently gathering customer information, assessing and fulfilling customer needs, and educating the customer where applicable.

·        Provide excellent customer service to achieve customer loyalty.

·        Resolve problems over the telephone and when required appropriately escalate customer queries and complaints for resolution

·        Convert sales opportunities in order to meet financial targets.

·        Clarify and explain procedures and products over the telephone.

·        Capture and report customer feedback towards continual product development.

·        Follow up all bank procedure and process with fully adherence to BCP steps rules and regulations.

·        Cross Sell Credit Cards Balance transfers & credit card cheque over the phone.

·        Cross Sell any of the assigned products or services assigned by the management

·        Login to chats and provide services as chat agent as and when required

·        Working on Internet Banking & Mobile Banking enables / disables when required.

·        Block, enable max tries of the TIN when applicable.

·        Enhance the customers to get their statements through email and register them on e-statements module.

·        Cross sell different products or services for customers.

·        Ensure to differentiate between Conventional & Islamic calls and assist customers based on their preferred product / services.

·        Report any fraudulent emails / calls or suspected incidents immediately to supervisor / other responsible departments.

·        Job Location: Ras Al-Khaimah, United Arab Emirates (UAE)