Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently, ensuring a high level of satisfaction.
- Document all customer interactions and maintain accurate records in the CRM system.
- Collaborate with internal teams to escalate and resolve complex issues.
- Provide product and service information to customers, guiding them through features and troubleshooting steps.
- Identify recurring customer concerns and suggest improvements to processes or products.
- Follow up with customers to ensure their issues are fully resolved.
- Maintain up-to-date knowledge of company products, services, and policies.
- Meet or exceed individual and team performance targets for response time and customer satisfaction.
- Participate in ongoing training and development sessions to enhance support skills.
