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Job Description
- Prepare and serve a variety of hot and cold beverages, including specialty coffees, teas, and blended drinks, according to established recipes and presentation standards.
- Greet customers warmly, take accurate orders, and provide knowledgeable recommendations on menu items and seasonal offerings.
- Maintain cleanliness and organization of the coffee bar, equipment, and seating areas to ensure a welcoming and hygienic environment.
- Operate espresso machines, grinders, and other coffee equipment safely and efficiently, performing regular maintenance as needed.
- Monitor inventory levels of coffee, milk, syrups, and other supplies, and communicate restocking needs to management.
- Handle cash, credit, and mobile payments accurately, following all cash handling procedures.
- Adhere to health, safety, and sanitation guidelines to ensure compliance with company and regulatory standards.
- Collaborate with team members to ensure smooth workflow during peak hours and provide support as needed.
- Address customer inquiries, feedback, and concerns promptly and professionally to ensure satisfaction.
- Participate in ongoing training sessions to stay updated on new products, brewing techniques, and customer service best practices.
Job Requirements
- Minimum of 1 year and up to 2 years of experience as a barista or in a similar hospitality role.
- Strong passion for coffee, beverages, and customer service.
- Excellent communication and interpersonal skills.
- Ability to work efficiently in a fast-paced, team-oriented environment.
- Attention to detail in beverage preparation and presentation.
- Flexibility to work full-time, part-time, or on a shift basis, including weekends and holidays.
- Reliable and punctual with a strong work ethic.
- Basic math skills for handling cash and processing transactions.
- Ability to stand for extended periods and lift up to 25 lbs as needed.
- Willingness to learn and adapt to new menu items, equipment, and procedures.
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