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Job Description
- Assist the Restaurant Manager in overseeing daily operations to ensure smooth and efficient service delivery.
- Supervise, train, and motivate front-of-house and back-of-house staff to maintain high standards of performance and customer satisfaction.
- Monitor inventory levels, place orders, and manage stock to ensure availability of all menu items.
- Implement and uphold company policies, health and safety regulations, and quality standards.
- Handle customer inquiries, feedback, and complaints professionally to ensure positive guest experiences.
- Support the development and execution of marketing and promotional activities at the branch level.
- Prepare and analyze sales reports, labor costs, and other operational metrics to drive profitability.
- Coordinate staff scheduling and manage shift coverage to optimize labor efficiency.
- Assist in recruiting, onboarding, and evaluating team members to build a high-performing workforce.
- Collaborate with the Restaurant Manager to identify opportunities for process improvement and cost control.
Job Requirements
- Minimum of 5 years of experience in restaurant management or hospitality operations.
- Proven ability to lead and develop teams in a fast-paced, customer-focused environment.
- Strong organizational and multitasking skills with keen attention to detail.
- Excellent communication and interpersonal abilities.
- Demonstrated problem-solving skills and the ability to handle challenging situations calmly.
- Familiarity with restaurant POS systems and inventory management software.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
- Solid understanding of food safety, hygiene, and health regulations.
- Experience in implementing operational policies and procedures.
- Commitment to delivering outstanding guest service and upholding brand standards.