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Technical Support Engineer

Midea Group
6th of October, Giza

Technical Support Engineer

6th of October, GizaPosted 1 month ago
103Applicants for1 open position
  • 63Viewed
  • 14In Consideration
  • 21Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Install the operating system and do troubleshooting.
  • Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
  • Respond to resolve help desk requests.
  • Installation for required software Programs from allowed list
  • Respond to employees’ Problems (Mail – Printing … etc.)
  • Respond to requests for technical assistance in person, via phone, electronically.
  • Advise user on appropriate action.
  • stay current with system information, changes, and updates.
  • Use ticketing system for help desk tasks and report them to Head of Operation and audit

Work under Company policies and Audit requirement including ISO 


Job Requirements

  • Computer Degree
  • Good command of English Language and Chinese
  • working knowledge of fundamental operations of relevant software, hardware, and other equipment
  • knowledge of relevant call tracking applications
  • knowledge and experience of customer service practices
  • Related experience and training in troubleshooting and providing help  desk support

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