Dispatch Operations:

• Negotiating Rates with Brokers: Communicating with brokers to secure loads and negotiate rates.
• Utilizing and Optimizing Dispatch Software: Becoming proficient in and leveraging the features of transportation management systems (TMS).
• Planning and Scheduling: Strategically planning and scheduling truck routes and delivery appointments, considering factors such as driver availability, equipment capacity, delivery deadlines, traffic conditions, and regulations (e.g., hours of service).
• Load Assignment: Assigning appropriate drivers and equipment to specific loads based on factors like driver qualifications, equipment suitability, delivery requirements, and geographic location.
• Communication with Drivers: Providing clear and concise dispatch instructions, load details, route information, and any necessary updates to drivers via phone, radio, or electronic communication systems.
• Real-Time Monitoring: Tracking the location and progress of trucks and shipments using GPS or other tracking systems, proactively identifying and addressing potential delays or issues.
• Problem Solving and Issue Resolution: Effectively handling unexpected situations such as traffic delays or delivery issues, and implementing solutions to minimize disruptions.
• Customer Communication: Providing timely updates to customers on shipment status, estimated delivery times, and proactively communicating any potential delays.
• Data Entry and Record Keeping: Maintaining accurate and up-to-date records of dispatches, driver assignments, delivery confirmations, equipment status, and any incidents or delays in dispatch software or logs.

Compliance and Safety:

• Ensuring Regulatory Compliance: Adhering to all relevant transportation regulations, including hours of service (HOS) rules, Department of Transportation (DOT) regulations, and safety guidelines.
• Coordinating Equipment Maintenance: Communicating equipment issues reported by drivers to the maintenance department and coordinating necessary repairs or maintenance schedules.

Efficiency and Optimization:

• Maximizing Equipment Utilization: Strategically planning loads to minimize empty miles and optimize the use of available trucks and trailers.
• Performance Monitoring: Tracking key performance indicators (KPIs) related to dispatch operations, such as target rate per mile and weekly revenue targets.

Communication and Coordination (Internal):

• Working with Accounting: Providing necessary information for billing and payroll processes.
• Communicating with Warehouse Staff: Coordinating loading and unloading schedules with shippers and receivers.