Guest Relations Manager
Hurghada, Red SeaPosted 3 months agoJob Details
Skills And Tools:
Job Description
We're currently hiring [Guest Relations Manager]
What we Provide:
● Rewarding salary basic salary + commission
● Life and medical insurance
● Accommodation or housing allowance
● Providing 3 meals
● Ticket to your country once a year
Description
● Provide upscale guest service experiences for clients throughout their stay
● Ensure clients are properly greeted upon their arrival
● Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
● Coordinate luggage collection and storage
● Oversee check-in and check-out procedures, including reservations and financial transactions
● Promptly address guests’ requests, like in-room dining
● Actively listen to and resolve complaints
● Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
● Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
● Inform clients of our hotel services, including breakfast and dining options
● Promote all hotel amenities, conveniences and programs offered
● Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
● Appraise team’s performance and produce regular reports
● Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
● Examine daily duties, assign tasks and check on progress
Job Requirements
Requirements:
● German and Austrian nationality is a must.
● Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
● Understanding of all hotel management best practices and relevant laws
● Hands-on experience with Hotel Management software (PMS)
● Customer service drive with outstanding communication and active listening skills
● Excellent problem-solving and multitasking skills
● Leadership skills along with the ability to motivate a team into high performance
● Ability to work flexible hours
● Strong sense of responsibility and a professional presentation
