Customer Service Administrator
Nasr City, Cairo
Customer Service Administrator
Nasr City, Cairoposted 4 hours ago10Applicants for20 open positions
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Job Details
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Job Description
- Serve as the primary point of contact for customer inquiries, providing timely and accurate information via phone, email, and in-person interactions.
- Process customer orders, returns, and exchanges efficiently, ensuring all transactions are recorded accurately in the system.
- Resolve customer complaints and issues with professionalism and empathy, escalating complex cases to the appropriate department when necessary.
- Maintain and update customer records, ensuring data accuracy and confidentiality at all times.
- Collaborate with sales, logistics, and other internal teams to ensure seamless order fulfillment and customer satisfaction.
- Monitor and track customer feedback, identifying trends and suggesting improvements to enhance service quality.
- Prepare and generate regular reports on customer service metrics and performance indicators.
- Assist in developing and updating customer service policies, procedures, and documentation.
- Support the onboarding and training of new customer service team members as needed.
- Participate in team meetings and contribute ideas for process enhancements and service excellence.
Job Requirements
- 1-3 years of experience in a customer service, administration, or related role.
- Excellent verbal and written communication skills in English.
- Strong organizational skills with keen attention to detail.
- Proven ability to manage multiple tasks and prioritize effectively in a fast-paced office environment.
- Demonstrated problem-solving abilities and a customer-centric mindset.
- Proficiency in using office software and customer relationship management (CRM) systems.
- Ability to work independently as well as collaboratively within a team.
- Professional demeanor and a positive, can-do attitude.
- Strong time management skills and the ability to meet deadlines.
- Willingness to learn and adapt to new processes and technologies.
