Technical Support and Customer Service Engineer
Heliopolis, CairoPosted 4 months ago132Applicants for5 open positions
- 1Viewed
- 0In Consideration
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Job Details
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Job Description
- Provide service and customer support during visits answering inquiries.
- Responsible for handling customer while testing a new hearing aid.
- Support the customer psychologically to accept their hearing loss and choose the suitable Hearing aid.
- Help customers to understand their Audiograms.
- Handle the implementation process for new hearing aid and giving customer orientation for the aid features, wearing, usage and preserving it.
- Obtain ear impressions for preparing ear molds and hearing aid shells.
- Prepare the work order and invoice, ear molds and maintenance documents and reports.
- Apply amendments and fine tunings and re-fitting for HA.
- Any others tasks assigned by the direct manager.
- Responsible for H. As stock in branch.
- Provide all needed reports & feed Back to assist direct manager & sales team.
- Assist and cover admin responsibilities if needed.
Job Requirements
- Education: Biomedical or communication Engineer
- Very good in English language (written & Spoken)
- Experience from 0-2 years
- Gender: Female
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
