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Job Description
- Design and execute orientation programs for sales teams.
- Conduct onboarding training sessions for new hires.
- Act as a consultant to salespeople for challenges they have on the job.
- Observe how salespeople and cashiers interact with clients to identify areas of improvement.
- Determine training needs both teams.
- Organize role-playing activities to simulate difficult client cases (e.g. how to overcome objections).
- Advise salespeople how to upsell products and services.
- Maintain updated records of training curriculum and material.
Job Requirements
- BSc degree in Education, Human Resources or relevant field.
- 3-5 years' experience as a Retail Trainer or Sales trainer.
- Additional certification in training is a must.
- Experience in retail industry is a must.
- Availability to visit our retail stores, as needed.
- Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms.
- Excellent presentation skills.
- Ability to motivate employees to achieve sales targets.
