IT Helpdesk Support
Leeds -
Smart Village, GizaPosted 7 months ago122Applicants for1 open position
- 67Viewed
- 21In Consideration
- 4Not Selected
Job Details
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Job Description
- Provide Technical Support:
- Respond to and resolve IT-related inquiries, issues, and service requests from end users (e.g., system errors, software malfunctions, network problems).
- Troubleshoot hardware and software problems, including operating systems, applications, and peripherals.
- Assist users in configuring devices, network connections, email setups, and troubleshooting login or access issues.
- Incident and Problem Management:
- Log all incidents, issues, and service requests into the IT helpdesk ticketing system.
- Prioritize and manage incidents according to their urgency and impact on business operations.
- Follow up with users to ensure the resolution of issues and track progress to ensure timely closure.
- System and Software Maintenance:
- Install, configure, and maintain software applications, operating systems, and IT hardware.
- Assist with the rollout of new hardware and software to end users.
- Apply patches, updates, and security fixes to software and systems.
- Assist with setting up new printers, and other office equipment.
- User Account Management:
- Set up, modify, and deactivate user accounts in accordance with Google Admin.
- Assist with password resets, account lockouts, and access permissions in Active Directory.
- Network and Connectivity Support:
- Troubleshoot network issues, including VPN, Wi-Fi, and LAN/WAN connectivity problems.
- Assist with remote work setup and troubleshooting, including VPN connectivity and secure access to company resources.
- Customer Service and Communication:
- Maintain a high level of professionalism and customer service in all interactions.
- Communicate technical issues and solutions in a clear, understandable manner to non-technical users.
- Collaborate with other IT team members to ensure effective problem resolution and ongoing improvement of services.
Job Requirements
- Bachelor’s degree in computer science, Information Technology, or a related field
- 3 to 5 years of experience in an IT support role
- Strong knowledge of operating systems, hardware, and software applications
- Understanding of networking concepts and security protocols
- Excellent troubleshooting skills and attention to detail
- Strong communication skills and the ability to work collaboratively in a team environment
- Customer-focused with excellent interpersonal skills
- Ability to work independently and prioritize tasks effectively
- Experience with IT asset management systems is a plus
