Job Description
We are looking for a proactive and well-organized IT Support & Asset Coordinator to join our IT team. In this role, you will be responsible for delivering technical support to employees while managing the full lifecycle of IT assets — from procurement to deployment and disposal. You will work closely with vendors, maintain accurate asset records using Odoo, and ensure smooth daily IT operations.

This role requires a combination of hands-on technical skills, strong organizational abilities, and excellent communication to support both technical and non-technical staff across the organization.

Key Responsibilities:

• Coordinate the procurement of IT hardware and software, including supplier communication, quote requests, and purchase order processing via Odoo.
• Manage asset inventory: tagging, documentation, location tracking, assignment, and disposal.
• Prepare and deploy devices, including laptops, desktops, printers, and peripherals.
• Provide Level 1 and 2 technical support for hardware, software, and network-related issues.
• Support new hires and offboarding processes by preparing and configuring IT equipment, system access, and email accounts.
• Maintain and organize asset records (invoices, handover forms, warranty cards) both digitally and physically.
• Schedule and conduct regular audits of IT assets, ensuring compliance with software licenses and organizational policies.
• Liaise with vendors for warranty claims and device servicing.
• Contribute to the internal knowledge base by documenting frequent issues and solutions.