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Trainer ( BPO Industry )

DYNINNO Egypt
Cairo, Egypt

Trainer ( BPO Industry )

Cairo, EgyptPosted 16 days ago
37Applicants for2 open positions
  • 9Viewed
  • 1In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Conduct training sessions for new recruits by delivering the training content as per company’s standards.
  • Conduct soft skills training sessions for new recruits during their on boarding program by delivering the training content as per company’s standards.
  • Conduct skills gap analyses as per the request of internal stakeholders (Quality Assurance, Operations etc) to identify the area of improvement and providing coaching plan to employees.
  • Coach call center agents on GDS system.
  • Organize and conduct ongoing / advanced training sessions for existing employees as part of their coaching plan.
  • Create training material in the form of digital media (e.g. presentations, training videos, Tests, case studies etc.
  • Take part in the recruitment and training process as per the request of internal stakeholders.
  • Work closely with Support Senior Manager to streamline the workflow of training and development of the department.
  • Work closely with Support Senior Manager to create trainings and development programs for supervisors and team leaders.

Job Requirements

  • Fluent English Speaker.
  • Experience in Sales/Customer Service BPO is preferable.
  • Experience with GDS is a plus.
  • Excellent Organizational skills.
  • Solid communication and presentation abilities.
  • Additional certification in training is a plus.

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