Customer Service Duty Manager UAE

Originality keeps British Airways soaring.

So, you don’t have to like marmalade… or cups of tea… or actual sand in your sandwiches for that matter.

And you don’t need to have a point of view on the Stones versus the Beatles, you just need to be yourself and bring

Excellent decision making and problem-solving skills.
Proven experience of managing a team
Proven front line supervisory experience.
Effective supplier relationship management
Good working knowledge of BA operational systems and MS Office
Effective communication with internal and external partners and customers.
Your Experience
Manage relationships with third-party companies, authorities, and handling agents.
Ensure a safe and secure operation, including ramp and local safety management system.
Maintain effective communication with key departments and head office.
Lead, advise, and manage the Ground Handling Agent (GHA) team, fostering a climate of excellence.
Ensure delivery of the highest standards of quality in customer services.
Previous experience of working in an operational environment (essential)
What We Offer
We believe that all the people who work with us should feel valued for the part they play.

It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights.

You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you.

We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work.

Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves.

We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.