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Job Description
As an F&B Ambassador, you will be the face of our food and beverage outlet, ensuring a memorable and exceptional experience for our guests. Your role involves creating a warm and inviting atmosphere, providing personalized service, and promoting our F&B offerings. You will be a brand ambassador, contributing to the overall success of the outlet and enhancing guest satisfaction.Key Job Responsibilities:Welcome guests with warmth and enthusiasm, creating a positive first impression.Provide personalized and attentive service, anticipating and fulfilling guest needs.Showcase in-depth knowledge of the food and beverage offerings, including menu items, specials, and promotions.Recommend and assist guests in making menu selections based on preferences and dietary restrictions.Ensure timely and accurate order delivery, coordinating with the kitchen and F&B Associates. Maintain a thorough understanding of the dining area layout, table numbers, and overall flow of service.Handle guest inquiries, concerns, and feedback professionally and promptly, striving to resolve issues to the satisfaction of the guest.Uphold cleanliness and organization standards in the dining area, ensuring a pleasant and comfortable environment.Collaborate with kitchen and F&B team to maintain smooth operations and efficient service.Act as a liaison between guests and management, conveying guest preferences and feedback to enhance overall guest satisfaction.Promote loyalty programs, special events, and promotions to encourage guest engagement and repeat visits.Maintain a professional appearance and demeanor at all times, embodying the brand's values.Collaborate with the marketing team to support promotional activities and events.Uphold environmental, health, and safety standards in alignment with organizational policies.Adhere to the company’s environmental, health, and safety procedures and policies.
