Operations Support Executive
dubizzle -
Dubai, United Arab EmiratesJob Details
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Job Description
In this role, you will
Communicating with clients through various channels providing product and service information and resolving product and service problems
Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Processing contracts and legal documents
Keeping record of customer interactions, transactions, comments and complaints
Ensure customer satisfaction and provide professional customer support
Requirements
A minimum of secondary education
Preferably Undergraduate in business
At least 1-2 years of experience in a Customer Support role
Knowledge of ticketing systems and Customer support practices
Excellent verbal and written communication skills
Strong organization skills
Problem-solving and multi-tasking skills
Patient
Flexible
Enthusiastic
Empathy/Compassion
Benefits
A fast paced, high performing team
Multicultural environment with over 60 different nationalities
Competitive Tax-free Salary
Comprehensive Health insurance
Annual Air Ticket Allowance
Employee discounts at multiple vendors across the emirates
Rewards & Recognitions
Learning & Development
Bayut & dubizzle is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
#UAEdubizzle
Communicating with clients through various channels providing product and service information and resolving product and service problems
Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Processing contracts and legal documents
Keeping record of customer interactions, transactions, comments and complaints
Ensure customer satisfaction and provide professional customer support
Requirements
A minimum of secondary education
Preferably Undergraduate in business
At least 1-2 years of experience in a Customer Support role
Knowledge of ticketing systems and Customer support practices
Excellent verbal and written communication skills
Strong organization skills
Problem-solving and multi-tasking skills
Patient
Flexible
Enthusiastic
Empathy/Compassion
Benefits
A fast paced, high performing team
Multicultural environment with over 60 different nationalities
Competitive Tax-free Salary
Comprehensive Health insurance
Annual Air Ticket Allowance
Employee discounts at multiple vendors across the emirates
Rewards & Recognitions
Learning & Development
Bayut & dubizzle is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
#UAEdubizzle
