Trainer - BPO Industry

Responsibilities Organize and conduct training sessions for new recruits by delivering the training content provided as per company’s standards . Conduct soft skills training sessions for new recruits during their on boarding program by delivering the training content as per company’s standards. Conduct skills gap analyses as per the request of internal stakeholders (Quality Assurance, Operations etc) to identify the area of improvement. and providing coaching plan to employees. Work closely with the Training supervisor in order to organize and conduct ongoing / advanced training sessions for existing employees as part of their coaching plan. Produce training material in the form of digital media (e.g. presentations, training videos, Tests, case studies etc. Work closely with training Supervisor to streamline the workflow of training department Requirements: Fluent English Speaker. Experience in Sales/Customer Service BPO. Experience with GDS is preferable. Proven work experience as a Sales Trainer or similar role for 2 years. Excellent Organizational skills. Solid communication and presentation abilities. Additional certification in training is a plus. Compensation:Very attractive package.