Customer Service Advisor

DescriptionAt PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS - Internal Firm Services - OtherManagement LevelAssociateJob Description & SummaryAt PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.Position SummaryTo handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.Primary Duties And ResponsibilitiesFinancialAdhere to the allocated budget for the administrative function of the officeCustomerGreet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accuratelyEnsure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.Internal ProcessAssist with visitor check-in processMaintain visitor and caller logs Coordinate with mailroom for outside delivery/courier services with the help of Office administratorsAnswer queries from visitors and callers, and refers them to the appropriate person Perform general maintenance of the reception areaCo-ordinate with Security where relevantSupport office manager in events planning and organization Act in accordance with regulationsPerform other administrative duties as requiredLearning and GrowthWork towards being a high quality internal service provider and ensure that all administrative support requirements are being metAct as a key resource and liaison to other functional areas of the business, building cross-functional relationships as neededEducationHigh school certificate (equivalent) or Bachelor's degreeLanguageFluency in spoken and written English, proficiency in Arabic is an advantage, French is a plusOverall ExperienceMin 3 years of experience in customer service related role such as front desk or receptionist roleSpecific SkillsExperience with a professional services firm is an advantage Knowledge and SkillsStrong organizational skillsExcellent oral communication and interpersonal skillsMust possess a professional telephone mannerDemonstrated ability to work under pressureDemonstrated ability to work on own initiativeDemonstrated team playerMust possess a warm, friendly and professional demeanorBasic PC skills on excel and wordBasic keyboard skills (at least 25 wpm) Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required:Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required SkillsOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering, Hoteling, Inclusion, Insurance Administration, Integrated Workplace Management System (IWMS) {+ 56 more} Desired Languages (If blank, desired languages not specified) Travel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?NoGovernment Clearance Required?YesJob Posting End Date