Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSRaffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.Job DescriptionProcess all incoming and outgoing calls accurately and courteouslyEnsure smooth internal telecommunication as per Raffles StandardsAccurately record and control wake-up callsAssist guests with international calls and directory queriesCall guests by name whenever possiblePage staff member when requestedAbide by principles of guest privacyHandle guests requests promptly and report complaints to the Telephone SupervisorBill call costsAware of local telephone listings and frequently dialed numbersStrictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situationsAdvise defects on switchboard equipment to SupervisorMaintain a clean work environmentMaintain detailed knowledge of the Hotel’s fire, life and safety systemAdhere to OH&S policies and proceduresPERSONAL ATTRIBUTESWritten and verbal communication skills in EnglishAble to develop rapport with Colleagues and Management staffAbility to work cohesively with co-workers as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAbility to promote positive relations with all hotel guests & patronsAble to exercise good judgment with difficult guestsUnderstanding and ability to work in a multi-cultural environmentQualificationsSecondary Education or relevant qualifications in Hotel Management.ExperienceMinimum 1 year relevant experience preferably in a four or five star hotel