HR Specialist- Africa & Middle East

Your JobAs a Regional HR Specialist for Africa & Middle East region, your role is to provide comprehensive support to the HR Shared Services team and assist in delivering efficient and effective HR services to employees.Our TeamWe are a principled based company that relies heavily on teamwork and ingenuity. We pride ourselves on being the partner of choice for our internal and external customers.What You Will DoEmployee Support: Serve as the first point of contact for employees' HR-related inquiries, providing guidance and support on HR policies, procedures, and programs.HR Data Management: Maintain accurate and up-to-date employee records in the HRIS (Human Resources Information System), including personal information, benefits, and employment history. Ensure data integrity and confidentiality.HR Administration: Handle various HR administrative tasks, such as preparing employment contracts, managing employee onboarding and offboarding processes, and maintaining personnel files.Payroll Support: Collaborate with the payroll team to ensure accurate and timely processing of employee payroll-related changes, such as new hires, terminations, salary adjustments, and benefits enrolment.HR Policy and Compliance: Stay updated on HR laws, regulations, and company policies. Assist in the development and communication of HR policies and procedures, ensuring compliance and consistency across the organization.Employee Engagement: Contribute to employee engagement initiatives, such as employee surveys, recognition programs, and employee events, fostering a positive and inclusive work environment.Reporting and Analysis: Prepare HR reports and analytics to support data-driven decision-making and provide insights on HR metrics, trends, and areas for improvement.Continuous Improvement: Identify opportunities to streamline HR processes, enhance service delivery, and improve employee experience. Propose and implement process improvements.Collaboration: Collaborate with HR business partners, recruiters, and other stakeholders to ensure seamless HR operations and provide support on HR projects as needed.Service Delivery: You will be responsible for delivering consistent HR services to employees across the organization. This includes handling employee inquiries promptly and professionally, providing accurate information, and ensuring compliance with policies and procedures. The goal is to provide a positive employee experience and resolve HR-related issues efficiently.Employee Self-Service: Implementing and promoting self-service tools for employees. This empowers employees to access and manage their own HR information, such as updating personal details, viewing pay stubs, and requesting time off. Assists in educating employees about self-service options and troubleshooting any related issues.HR Technology and Systems: You will work with HRIS platforms and other HR technology tools to manage employee data, generate reports, and streamline processes. You should have a good understanding of HR systems and be able to leverage technology to improve operational efficiency and data accuracy.Process Improvement: Continuous improvement is a key aspect of the role. You expected to identify opportunities for process optimization, automation, and standardization. This may involve collaborating with HR colleagues and stakeholders to document and update standard operating procedures, implement new tools or systems, and drive efficiency gains.Compliance and Data Privacy: Ensuring compliance with labour laws, company policies, and data privacy regulations. Handle confidential employee data and must maintain a high level of integrity and discretion. Staying up-to-date with relevant laws and regulations is essential, as is promoting a culture of data protection and privacy.Collaboration and Teamwork: As the primary point of contact for employee inquiries, you will required to collaborate closely with HR business partners, recruiters, payroll teams, and other HR functions. Act as a liaison between employees and various HR teams, providing support and sharing information to ensure smooth HR operations.Benefits Administration: Support the administration of employee benefits programs, including health insurance and Life Insurance, assist employees with benefit enrolments, changes, and inquiries, and collaborate with benefits providers to ensure accurate and timely processing.HR Metrics and Reporting: You will be responsible for generating HR reports and analysing data related to various HR metrics, such as employee turnover, time and attendance, and training completion rates. Provide insights and recommendations based on these metrics to support HR decision-making.Knowledge Management: Regional HR Specialist often contribute to the development and maintenance of HR knowledge repositories, such as intranet portals or HR self-service systems. Ensure that relevant HR information, policies, and procedures are easily accessible to employees.Compliance Audits: You may assist in conducting internal audits to ensure HR processes and practices align with legal and regulatory requirements. They support the preparation of documentation, data gathering, and coordination with auditors.Customer Satisfaction: Ultimately, the goal of Regional HR Specialist is to provide exceptional service to employees. Strive to deliver accurate and timely responses to inquiries, ensure a positive employee experience, and measure customer satisfaction to drive continuous improvement.Who You Are (Basic Qualifications)5 years of professional experienceExperience with HR shared services covering Africa Middle East and globallyFluent in EnglishWhat Will Put You AheadTo excel in this role, you should possess strong communication and interpersonal skills to effectively interact with employees at all levels of the organization.Attention to detail, problem-solving abilities, and a customer-service mindset are crucial. Proficiency in HRIS systems and Microsoft Office tools, particularly Excel, is often required.At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Who We AreAs a Koch company, Guardian Glass is one of the world’s largest manufacturers of float, value-added and fabricated glass products and solutions. We produce high-performance glass for architectural, residential, interior, transportation and technical glass applications. You’ll find our glass in homes, offices and cars and in some of the world’s most iconic projects.At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.