Job Description About Sindalah Island: Sindalah is a luxury island destination in the Red Sea, promising the finest experience life has to offer, a place where enhanced nature meets responsible design, advanced technology, and inspirational architecture. With unforgettable experiences above and below water, in addition to spectacular golfing, Sindalah will provide year-round delights thanks to its perfect climate. The resort will include a beach club, yacht club, spa, and wellness center, plus 51 luxury retail outlets - in addition to luxury hotels and a large marina.Role PurposeThe main purpose of a Driver role is to engage with our guests and create a memorable experience along the journey from Airports to the Lounges and back. The Driver will be responsible for operating electric vehicles and providing safe, friendly, and efficient transportation services to all Sindalah guests and staff across the Island.Key Accountabilities & Activities Maintain a cheerful, helpful and friendly attitude towards colleagues, on-island staff and guests and provide a courteous and professional service. Drive guests as required, following schedules or routes defined by the Site Supervisor or Dispatcher. Answer all guest questions with a high level of knowledge about Sindalah facilities and services, as well as KSA and other NEOM entities. Communicate effectively with passengers, staff, and management to provide seamless service. Handle any passenger complaints or issues professionally. To provide guests assistance with luggage, baby strollers, etc, when required, ensuring it is handled with care. Maintain a valid driving license and operate the vehicle in accordance with all local laws and regulations, as well as NEOM and Sindalah policies. Record usage of the vehicle as required, ensuring close communication with the dispatcher and Site Supervisor. Ensure the vehicle is always clean and in good working condition. Assist guests with their luggage and other belongings. Determine appropriate routes and ensure timely arrival to pick-up locations and destinations. Handle guest inquiries and complaints professionally. Report any vehicle malfunctions or needed repairs to management. Ensure client confidentiality and privacy. Stay updated on current road conditions and routes. Handle any other duties as assigned by management. Ensure guests put their seatbelts on before the vehicle starts moving. Report any accidents or injuries to Supervisors and/or dispatchers immediately. Perform vehicle inspection such as checking fluid level and tire pressure. Excellent interpersonal, written and verbal communication skills, with the ability to communicate in English (mandatory), Arabic (preferred), and other languages (preferred) Excellent guest service skills, ability to engage with guests and provide courteous service. Disclaimer: This job description is not an exhaustive list of accountabilities and activities. The job holder may be required to perform additional job-related tasks and duties as assigned. Job Requirements Background, Skills & Qualifications: Valid driver’s license with a clean driving record. Ability to work flexible hours, including nights, weekends, and holidays. Strong communication skills. Professional appearance and demeanor. Fluent in English (additional language skills are a plus). Ability to handle stressful situations calmly and professionally. Physical ability to help passengers load and unload luggage, handling up to at least 30kg. Ability to operate the vehicle in a variety of weather and traffic conditions. Familiarity with operating electric vehicles and charging stations. Familiarity with navigation systems and GPS devices. Skilled in providing immediate first aid treatment in case of any injury or illness. Ability to Perform CPR and other necessary first aid procedures during an emergency. Qualifications High school diploma or equivalent. Ideally 5 years of experience driving vehicle of a similar class. Experience in a similar role and/or within guest services at a major hotel group / hotel management company is preferred