Job DescriptionAbout Sindalah Island:Sindalah is a luxury island destination in the Red Sea, promising the finest experience life has to offer, a place where enhanced nature meets responsible design, advanced technology, and inspirational architecture. With unforgettable experiences above and below water, in addition to spectacular golfing, Sindalah will provide year-round delights thanks to its perfect climate. The resort will include a beach club, yacht club, spa, and wellness center, plus 51 luxury retail outlets - in addition to luxury hotels and a large marina.Role PurposeThe Concierge will serve as a dedicated point of contact for VIP guests visiting Sindalah Island. As a Concierge, you will be responsible for providing personalized assistance, exceptional service, and valuable recommendations to enhance the guest experience. Your primary goal will be to ensure that guests have a memorable and seamless stay on the island.Key Accountabilities & Activities Interact with guests in a friendly and professional manner, making them feel comfortable and valued. Engaging in active listening with guests, confirming or clarifying information as needed. Accommodating guests according to their needs, ensuring guests have a seamless journey and experience with concierge services. Provide a high level of personalized service, anticipating and exceeding guest expectations. Respond to guest inquiries, special requests, and complaints in a timely and professional manner, finding the most appropriate means of escalation if a situation needs further attention. Responding efficiently, explaining possible solutions, and ensuring that guests feel supported and valued. Provide information about facilities, services, and amenities available at Sindalah. Understanding and striving to meet or exceed guest expectations while providing excellent consistent customer service. Remain calm and composed in high-pressure situations, such as emergencies or dealing with upset guest, effectively resolving issues or escalating them appropriately. Coordinate with other stakeholders and team members to ensure a seamless guest experience and journey at all times Capable of managing multiple conversations and inquiries simultaneously with efficiency and accuracy. Manage hotel and experience bookings for guests, as well as booking transfer and ferry ticket to/from Sindalah Island. Provide information about the island's amenities, services, and attractions. Offer recommendations for dining, entertainment, and activities based on guest preferences. Provide information about schedules, fares, and services to guests. Maintain the privacy and security of guests' information and adhere to any confidentiality protocols and policies set by NEOM and Sindalah. Perform other duties as assigned by management. Disclaimer: This job description is not an exhaustive list of accountabilities and activities. The job holder may be required to perform additional job-related tasks and duties as assigned.Job RequirementsBackground, Skills & Qualifications: Excellent interpersonal, written and verbal communication skills, with the ability to communicate in English (mandatory), Arabic (preferred), and other languages (preferred) Excellent problem-solving and multi-tasking skills, with a principled approach to understanding problems and opportunities to inform decision-making Track record of successful guest hospitality service Maintain a working knowledge in the area of guest accessibility (ADA) Consistent, punctual, and regular attendance as a key member of the Guest Relations team, with the ability to work flexible hours, including weekends and holidays Proficiency with Microsoft Office Suite programs (Excel, Word, Outlook) and computer literacy Experience with ticketing and booking systems is a plus. Strong sense of responsibility and professional presentation. Strong organizational skills to maintain an orderly reception area and effectively manage appointment schedules and administrative tasks. Ability to work in a fast-paced environment. Familiarity with hospitality industry standards Strong attention to detail. Excellent customer service skills. Qualifications High School Diploma; hospitality certification is a plus. Over 5+ years experience within a major hotel group / hotel management company in the capacity of Guest Services Customer Service or Hotel Front Desk/Concierge Services Required SkillsConcierge ServicesHospitality