Job DescriptionAbout Sindalah Island:Sindalah is a luxury island destination in the Red Sea, promising the finest experience life has to offer, a place where enhanced nature meets responsible design, advanced technology, and inspirational architecture. With unforgettable experiences above and below water, in addition to spectacular golfing, Sindalah will provide year-round delights thanks to its perfect climate. The resort will include a beach club, yacht club, spa, and wellness center, plus 51 luxury retail outlets - in addition to luxury hotels and a large marina.Role PurposeThe F&B Waiter is responsible for creating a positive and everlasting impression for all Sindalah guests. The waiter is responsible for providing excellent customer service, taking orders, and serving food and beverages to the guests. They play a key role in the overall F&B experience along the guest journey to/from the island.Key Accountabilities & Activities Interact with guests in a friendly and professional manner, making them feel comfortable and valued. Accommodate guests according to their needs, ensuring guests have a seamless journey and pleasant experience. Present menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies) Capable to provide information about facilities, services, and amenities available in the venues if guest ask Coordinate with other stakeholders and team members to ensure a seamless guest experience. Capable of managing multiple inquiries simultaneously with efficiency and accuracy. Prepare tables by setting up linens, chinaware, and glassware, offer menu recommendations upon request and Serve food and drink orders. Check dishes and kitchenware for cleanliness and presentation and report any issue. Carry plates, glassware, and flatware to kitchen for cleaning. Assist guests to seating areas, take or prepare food and drink orders, clear and set tables, and serve food and beverages (where applicable) Respond to guest inquiries, special requests, and complaints in a timely and professional manner, finding the most appropriate means of escalation if a situation needs further attention. Remain calm and composed in high-pressure situations, such as emergencies or dealing with upset visitors, effectively resolving issues or escalating them appropriately. Maintain the privacy and security of guests' information and adhere to any confidentiality protocols and policies set by NEOM and Sindalah. Maintain a clean and organized working space as assigned. Perform other duties as assigned by management. Disclaimer: This job description is not an exhaustive list of accountabilities and activities. The job holder may be required to perform additional job-related tasks and duties as assigned.Job RequirementsBackground, Skills & Qualifications: Excellent interpersonal verbal communication skills, with the ability to communicate in English (mandatory), Arabic (preferred), and other languages (preferred) Excellent problem-solving and multi-tasking skills, with a principled approach to understanding problems and opportunities to inform decision-making. Track record of successful guest hospitality service Maintain a working knowledge in the area of guest accessibility (ADA) Consistent, punctual, and regular attendance as a key member of the Guest Relations team, with the ability to work flexible hours, including weekends and holidays. Proficiency with Microsoft Office Suite programs (Excel, Word, Outlook) and computer literacy Strong sense of responsibility and professional presentation. Ability to work in a fast-paced environment. Familiarity with hospitality industry standards Strong attention to detail. Excellent customer service skills. Qualifications High School Diploma; hospitality certification is a plus. Over 5+ years of experience within a major hotel group/hotel management company in the capacity of Guest Services Customer Service, or Fine Dining,