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Reliance Care Officer

Reliance Health
Cairo, Egypt
Posted 2 months ago
158Applicants for1 open position
  • 2Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Description

We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner.

Key Responsibilities:

  • Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.
  • Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information.
  • Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction.
  • Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system.
  • Convince inbound prospects to buy our health insurance products or use any of our services.

Job Requirements

Requirements

  • Bachelor's Degree
  • Basic proficiency in the use of Microsoft Office tools.
  • Willingness to work on a shift basis and on weekends.
  • You have at least 1-year experience within a Customer Service role or ideally within the Healthcare industry
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are highly goal driven and work well in fast-paced environments
  • Added advantage if you have a medical qualification or background like (Nursing, Medical lab, Pharmacist, Microbiology e.t.c)

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