Learning Manager - Dubai Mall Fa...
CHANEL -
Dubai, United Arab EmiratesJob Details
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Job Description
Your main responsibilities are
Delivering Organized and Impactful Training (40%)
In close alignment with the Fashion Learning and Style Expertise Manager, coordinate and implement training sessions/materials
Prepare collection trainings, Client Experience training, briefings and other training
Deliver training in the boutique, Training Room and Fashion School
Propose, agree and organize a training calendar for novelties, and other boutique needs
Identifying subject matter experts in the boutique to enrich and/or co-animate training sessions/morning briefs
Adapt training content according to the needs /buying of the boutiques, in communication with Management
Ensure content is fun, impactful and drives the business
Coaching on the Boutique Floor (30%)
Coaching Fashion Advisors and other roles on the boutique floor
Creating Client Experience action plans in the boutique, using coaching as a business lever
Supporting a culture of coaching and feedback in the boutique
Supporting & Following up efficiently, Communicating clearly and harmoniously (30%)
Communicate and collaborate harmoniously between Middle East & Paris Training Manager, Boutique Management and HR
Follows the new starter process with new joiners
Ensure teams have done pre-work before attending training sessions
Completes refresher training / follow ups to fully embed action plans, and Floor observation to ensure training has been understood / being used
Shares regular reporting (qualitative and quantitative) with the Middle East Training Manager, establishing KPIs to measure the effectiveness of training
You will bring
Significant experience in a pure training role
A proven track record of advanced organisational skills
Warm, welcoming humble attitude
Eye for detail and good memory
Ability to unite and with excellent interpersonal skills
Fashion sensibility and attentive to trends and culture
Emotional and situational intelligence
Reliable, with integrity
Passionate about developing others to achieve high performance
Excellent observation and listening skills
Arabic, Tagalog or Chinese language skills are an advantage
You are energised by
Oganized and impactful Training
Coaching on the Boutique Floor
Excellence in the Boutique
Delivering Organized and Impactful Training (40%)
In close alignment with the Fashion Learning and Style Expertise Manager, coordinate and implement training sessions/materials
Prepare collection trainings, Client Experience training, briefings and other training
Deliver training in the boutique, Training Room and Fashion School
Propose, agree and organize a training calendar for novelties, and other boutique needs
Identifying subject matter experts in the boutique to enrich and/or co-animate training sessions/morning briefs
Adapt training content according to the needs /buying of the boutiques, in communication with Management
Ensure content is fun, impactful and drives the business
Coaching on the Boutique Floor (30%)
Coaching Fashion Advisors and other roles on the boutique floor
Creating Client Experience action plans in the boutique, using coaching as a business lever
Supporting a culture of coaching and feedback in the boutique
Supporting & Following up efficiently, Communicating clearly and harmoniously (30%)
Communicate and collaborate harmoniously between Middle East & Paris Training Manager, Boutique Management and HR
Follows the new starter process with new joiners
Ensure teams have done pre-work before attending training sessions
Completes refresher training / follow ups to fully embed action plans, and Floor observation to ensure training has been understood / being used
Shares regular reporting (qualitative and quantitative) with the Middle East Training Manager, establishing KPIs to measure the effectiveness of training
You will bring
Significant experience in a pure training role
A proven track record of advanced organisational skills
Warm, welcoming humble attitude
Eye for detail and good memory
Ability to unite and with excellent interpersonal skills
Fashion sensibility and attentive to trends and culture
Emotional and situational intelligence
Reliable, with integrity
Passionate about developing others to achieve high performance
Excellent observation and listening skills
Arabic, Tagalog or Chinese language skills are an advantage
You are energised by
Oganized and impactful Training
Coaching on the Boutique Floor
Excellence in the Boutique
