Customer Service Advisor

DescriptionEstablished in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS - Internal Firm Services - OtherManagement LevelAssociateJob Description & SummaryAt PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.Position SummaryTo handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.Primary Duties And ResponsibilitiesFinancialAdhere to the allocated budget for the administrative function of the officeCustomerGreet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accuratelyEnsure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.Internal ProcessAssist with visitor check-in processMaintain visitor and caller logs Coordinate with mailroom for outside delivery/courier services with the help of Office administratorsAnswer queries from visitors and callers, and refers them to the appropriate person Perform general maintenance of the reception areaCo-ordinate with Security where relevantSupport office manager in events planning and organization Act in accordance with regulationsPerform other administrative duties as requiredLearning and GrowthWork towards being a high quality internal service provider and ensure that all administrative support requirements are being metAct as a key resource and liaison to other functional areas of the business, building cross-functional relationships as neededEducationHigh school certificate (equivalent) or Bachelor's degreeLanguageFluency in spoken and written English, proficiency in Arabic is an advantage, French is a plusOverall ExperienceMin 3 years of experience in customer service related role such as front desk or receptionist roleSpecific SkillsExperience with a professional services firm is an advantage Knowledge and SkillsStrong organizational skillsExcellent oral communication and interpersonal skillsMust possess a professional telephone mannerDemonstrated ability to work under pressureDemonstrated ability to work on own initiativeDemonstrated team playerMust possess a warm, friendly and professional demeanorBasic PC skills on excel and wordBasic keyboard skills (at least 25 wpm)Education (if blank, degree and/or field of study not specified)Degrees/Field Of Study RequiredDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering, Hoteling, Inclusion, Insurance Administration, Integrated Workplace Management System (IWMS) {+ 56 more}Desired Languages (If blank, desired languages not specified)Travel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?NoGovernment Clearance Required?YesJob Posting End Date