Customer Service Representative ...
Stryker -
Dubai, United Arab EmiratesJob Details
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Job Description
What you will do
Process Customer orders (Oracle) and monitor delivery dates and work on dates improvement
Work with the Purchasing team, Suppliers, Commercial teams, RAQA, Finance and Logistics teams on matters related to orders processing
Support with shipments arrangement (getting instructions from customers, work with supplier warehouse and logistics team, providing supporting documents to the customers etc.)
Provide excellent customer service in a professional and timely manner using phone, or e-mail interaction
Support RAQA Team with quality issues and any other quality related matters (RMA booking, etc.)
Process and follow up customers’ complaints
Archive documents related to order processing and shipments and assistance during audits by collecting requested documents
Assist with after-sales care, including replacements in close cooperation with Technical Service and RAQA
Communicate effectively with Customers and respond to their requests
Assist the implementation of Discounts and FOC Policy
Keep control on customer payment terms with the Finance to ensure shipments are done according to credit limits approved
What you need
Minimum 2-3 years of experience with a Diploma/Degree or equivalent in the related field
Experience with ERP is desirable
Advanced proficiency in Microsoft Office, with a focus on Excel
Proficient in written and spoken English at least at an Intermediate/ Upper Intermediate level
Responsibility, perseverance, attention to details
Experience working with large databases
Excellent communication skills, handling objections
Strong customer satisfaction focused
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better.
The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.
Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Process Customer orders (Oracle) and monitor delivery dates and work on dates improvement
Work with the Purchasing team, Suppliers, Commercial teams, RAQA, Finance and Logistics teams on matters related to orders processing
Support with shipments arrangement (getting instructions from customers, work with supplier warehouse and logistics team, providing supporting documents to the customers etc.)
Provide excellent customer service in a professional and timely manner using phone, or e-mail interaction
Support RAQA Team with quality issues and any other quality related matters (RMA booking, etc.)
Process and follow up customers’ complaints
Archive documents related to order processing and shipments and assistance during audits by collecting requested documents
Assist with after-sales care, including replacements in close cooperation with Technical Service and RAQA
Communicate effectively with Customers and respond to their requests
Assist the implementation of Discounts and FOC Policy
Keep control on customer payment terms with the Finance to ensure shipments are done according to credit limits approved
What you need
Minimum 2-3 years of experience with a Diploma/Degree or equivalent in the related field
Experience with ERP is desirable
Advanced proficiency in Microsoft Office, with a focus on Excel
Proficient in written and spoken English at least at an Intermediate/ Upper Intermediate level
Responsibility, perseverance, attention to details
Experience working with large databases
Excellent communication skills, handling objections
Strong customer satisfaction focused
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better.
The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.
Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Job Requirements
Candidates should have 2-3 years of experience in a related field and advanced proficiency in Microsoft Office, particularly Excel.
Strong communication skills and attention to detail are essential for this role.
Strong communication skills and attention to detail are essential for this role.
