Senior Associate - Fraud Risk Investigation - Risk Management

Job DescriptionThe role is responsible to analyze and carry out investigation of reported fraud causes and suspected fraudulent activities within the organization or related to its Products, Services and Customers. He/she also is responsible for monitoring of fraud alerts generated via fraud monitoring system and taking and appropriate and timely action to response to these alerts to minimize the risk of possible fraudulent activity. He/She will perform related tasks and duties as assigned by the supervisor.ResponsibilitiesConducting in-depth Investigation (L1& L2) of suspected fraud incidents following investigation standards and take appropriate remedial actions.Collecting relevant data from multiple sources and analysing data related to suspected Fraud. Following up and analyze abnormal online/mobile banking transaction activity on customers’ accounts.Compiling facts, preparing comprehensive reports of investigation findings, and presenting to the relevant authority (e.g. committee or function within the Bank). Monitoring of fraud alerts to avoid fraud losses, and ensure that follow-up actions are taken to mitigate losses.Communicating and managing fraud verification on banking activities with customersSuggesting improvements in fraud monitoring to prevent recurring fraud patterns from happening in the future.Managing customers' expectations and explain to customers suspected scam activities QualificationsPreferred Qualifications A tertiary-level qualification from an internationally recognized institutionIndustry-recognized certifications in related fields e.g. Fraud is an advantage Years & Nature of ExperienceWould have 3 to 5 years of equivalent experience where required competencies and experience have been demonstrated in Finance, Risk, or relevant fields Fraud investigation and monitoring An experienced professional who can deliver on difficult technical tasksHas project implementation experienceIs self-sufficient at work and could be given small project responsibilityHas provided technical supervision to junior staff in the past Technical CompetenciesFraud InvestigationFraud Monitoring Testing and AuditingEvidence CollectionBehavioural Competencies CommunicationInterpersonal skillsDecision Making